Legal terms

Legal notice of the Hotel des Arts in Aix-en-Provence

In accordance with the French law, please read these Terms of Use, as well as any specific conditions listed on the pages of the Website, governing your use of the Website
These Terms relate to your legal rights and responsibilities when using this Website.

Use of the Website

This Website, available free of charge for your personal use, is subject to compliance with the conditions defined below.  Your use of this Website implies your full acceptance of all of its Terms of Use.

Please read all the following Terms of Use carefully before using the Website.

Consultation of the Website shall be subject to full acceptance and compliance with the following Terms of Use that the -Hà”TEL DES ARTS Pays d'Aix-en-Provence - is free to modify or update at any time.

In the event that you do not agree with all or part of the Terms of Use set out below, you are strongly advised not to use the Website.
You may use this Website only if you are over 18 years of age and are entitled to sign contracts that involve your liability (use of our Website by minors is prohibited). You will be financially responsible for all uses of the Website.
You may use the Website only to book rooms for a legitimate purpose. This Website is intended in particular for the reservation of stays and no use, or diversion of purpose is authorized, especially for purposes contrary to the Public Order and the Good manners. If we do not comply with this Agreement, we reserve the right, at any time, without prior notice, to prohibit or restrict your access to all or part of the Website, without prejudice to any damages.

Computing, Freedom and Privacy

You are required to give us private informations in the following cases:

when booking a room on our Website,
to keep you informed of our special offers, deals or any other operation, by registering on our Website, subscribing to the newsletter of our Website or by participating in a competition by being part of any survey or contacting us for any question or issue.

It is your responsibility to ensure that the information you provide when you register, or at any other time, is accurate and complete. For the proper follow-up of your file, please inform us immediately of any changes to the information provided during your registration.

In accordance with French the law 78-17 of January 6, 1978, relating to computing, freedom and privacy,  this Website and the automated processing of personal data are subject to reporting obligation to the CNIL (National Commission of Computing and Freedom).

The -Hà”TEL DES ARTS Pays d'Aix-en-Provence - is responsible for processing and manages all information about you with the utmost confidentiality.

This information is used by our internal services for administrative and commercial management purposes, to process your order or to customize the content of our offer and our thematic newsletters.

In accordance with the "Computing and Freedom" law, you have the right to access, correct and oppose your personal data.


All the content on the Website is protected by copyright, trademarks, databases and other intellectual property rights, and belongs to the Hà”TEL DES ARTS Pays d'Aix-en-Provence.

You can retrieve and display the content of the Website on a computer screen, print individual pages on paper and save those pages electronically on a disk (but not on a server or backup device connected to a network) for personal (as part of your family circle) and non-commercial purposes. Any other reproduction, modification, copy, distribution or use for commercial purposes of all or part of the Content, without the written permission of the Hà”TEL DES ARTS Pays d'Aix-en-Provence, is strictly prohibited.

Limitation of Liability and Warranty Exclusions

The - Hà”TEL DES ARTS Pays d'Aix-en-Provence - undertakes to take special care in the truthfulness of the information transmitted on the Website, particularly regarding product specifications and prices, and to keep the Website up to date on a regular basis. However, erroneous information or omissions may be found due in particular to typographical or layout errors. If you notice some errors, you are invited to indicate them to us so that the appropriate corrections can be made.

The -Hà”TEL DES ARTS Pays d'Aix-en-Provence - reserves the right, in its sole discretion, to modify any element of the Website. As part of its policy to update and optimize the Website, the - Hà”TEL DES ARTS Pays d'Aix-en-Provence - may decide to modify these conditions.

Any dated information published on the Website is valid only for the specified date. Thus the - Hà”TEL DES ARTS Pays d'Aix-en-Provence - reserves the right to end any or all of its offers on the Internet without notice.

Service may be interrupted by maintenance or repair problems, computer issues, Internet service disruptions or other unforeseen circumstances.

The - Hà”TEL DES ARTS Pays d'Aix-en-Provence - is not responsible for delays, difficulty of use, or incompatibility between this Website and files, your browser or any other program of access to the Website.

The - Hà”TEL DES ARTS Pays d'Aix-en-Provence - may in no case be held liable for any direct or indirect damage resulting from the dissemination by a third party of a virus through our Website and likely to infect your computer system to the following your connection to this Website, to the use of this Website or to the navigation on this Website. It may not be liable for material or incidental damage (including, but not limited to, technical failure, disclosure of confidential documents, loss of data), or any other indirect damage, any which occurs during or in connection with the use of the Website.

Website details:

Purpose: Promotion of the establishment

Web master, design, editing, art direction: Easy Going Web

Internet hosting: OVH

Simplified Joint-Stock Company with the capital of 10 069 020 €

Commercial registration at the RCS Lille Métropole 424 761 419 00045
Business Code APE 2620Z
VTA nb : FR 22 424 761 419
Head Office : 2 rue Kellermann - 59100 Roubaix - France

Contests and Games

The - Hà”TEL DES ARTS Pays d'Aix-en-Provence - organize, from time to time, contests, free games and promotions on the Website. These are governed by special rules that will be posted at these events.

Photos Copyrights

The photos presented on this Website are not contractual.

Photo credits

The photos illustrating the Hotel des Arts Pays d'Aix-en-Provence were provided by the hotel itself and are free to use for the Website

Applicable Law

These conditions will be governed in accordance with French law.

General Clauses

Any assignment or other transfer of rights under these Terms and Conditions is strictly prohibited.
For any reason, if a court of competent jurisdiction determines that a provision of these Terms is invalid, the invalidity of this provision shall,  in no way,  affect the validity of the remaining conditions, that will remain in force.
Failure by one of the parties to exercise any right or legal action under these conditions shall not be considered a waiver of such right or action.

For any questions, click here

Cancellation policy:

Reservation Rates STANDARD

Cancellations before 6 pm the day before your arrival are free of charge. If you cancel after, the amount of the first night will be charged to the credit card provided. In case of early departure or no-show (the reservation is maintained only on presentation on the first night), the night is debited. Last minute reservations on the same day are closed after 9 pm. (based on the local time of the establishment). For early checkout, you are responsible for the entire reservation and will be charged as such if the remainder of the reservation can not be rebooked. 

Payment : Payment at the property, upon arrival.

Credit card only as a reservation guarantee

Reservation NON REFUNDABLE Rate (NR)

Once booked, you can no longer or cancel your stay.

Payment: Full stay (room) charged on the day of arrival or the same day of booking

General Terms and Conditions:

Arrival is from 3pm, and departure until 11am. Entirely no-smoking establishment.

Arrival between 12am and 2pm or late departure (until 1pm) upon request and availability: extra charge of 10.00 €

Children under 18 must stay with an accompanying adult or present a certificate of responsibility signed by the parents